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SSI Partners -
Offers help in maximizing the revenue and cost savings via remote service offerings.
http://www.ssipartners.com The ITIL Open Guide -
A public wiki site dedicated to the ITIL approach to IT and customer support and management.
http://www.itlibrary.org Pivotal Corporation -
XML-based demand chain networks that deliver personalized customer experiences; unify Internet commerce, CRM, eSelling, and wireless technologies; guide intelligent commerce; and integrate the demand chain with the supply chain.
http://www.pivotal.com Platinum Rule -
Learn more about how charismatic you are and how charisma affects you personal and professional success.
https://platinumrule.com/ Emerging Market Technologies, Inc. -
TeleMagic software, a completely customizable customer relationship management solution.
http://www.emti.com/ SafeHarbor Technology Corp. -
Provides customer support solutions leveraging multiple channels, including e-mail, telephone, chat and the web.
http://www.safeharbor.com/ FrontZone Corporation -
Helpdesk solution that integrates with GoldMine. Enables you to track and manage your customer support issues.
http://www.frontzone.com/ Customers in Focus -
Measurement of customer satisfaction and customer loyalty with the objective of improving customer retention and establishing sound customer relationships.
http://www.custinfoc.co.uk Maconomy -
Maconomy, a publicly-traded company, is the only provider of fully integrated eBusiness enterprise software that optimizes the service industries.
http://www.maconomy.com Sitel Corporation -
Delivering telephony based customer relationship management solutions and project management.
http://www.sitel.com/ GEM -
Online customer support services and outsourced email handling - Gem - an ebusiness interaction center.
http://www.the-gem.com/ KR Consulting -
Management consulting firm for help desks and customer support centers.
http://www.krconsulting.com Interact.com -
Interact.com works with synchronization to connect you to your contact management software programs and devices including ACT! 2000, Outlook and others.
http://www.interact.com CRMA -
A member-driven organization focused upon helping businesses to optimally leverage their investment in CRM solutions and technologies.
http://crmassociation.org The Service Support Forums -
Online forums and message board dedicated to service management and customer support.
http://www.managementforums.com Unicom Telecommunications -
Specializing in order fufillment for each and every business type.
http://www.unicomcorp.com/ Island Data -
Customer support, customer service, Email management, response management, inquiry handling, automated call center, customer relationship management.
http://www.islanddata.com/ International Field Works -
A consulting firm dedicated to help companies maximize customer loyalty as a focus of business development.
http://fieldworks.net/ ContactLife -
Provides businesses with a fresh new perspective on customer contact strategies
http://www.contactlife.com Inq.com -
Bringing traditional supportive human contact to the new economy of eBusiness. Enabling your ecommerce website with a live sales and support staff, eCRM with a human touch. Add an experienced eSales customer service center to your site today.
http://www.inq.com TelePlaza -
Inbound telemarketing service bureaus that provide customer service, order taking, and outsourcing for business.
http://www.teleplaza.com/Telemarketing/Inbound/inbound.html Customer Focus Consulting -
Customer service consultant specializing in customer satisfaction, strengthened customer retention and loyalty, as well as increased employee commitment.
http://www.customerfocusconsult.com UltraFeedback -
Research consulting firm that aligns organizations with their customers.
http://www.ultrafeedback.com/ PeopleLink eCommunity -
Create a virtual online community to improve customer relationship management (CRM) and achieve customer loyalty and retention for a B2B e-business.
http://www.peoplelink.com/ Stream International, Inc. -
Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
http://www.stream.com/ SearchCRM.com -
Offers independent news and learning resources for CRM and call center professionals. Includes targeted search, learning tools and daily news.
http://searchcrm.techtarget.com/
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