U.S. Infotel offers Customer Service Management software, cynergy help desk, and Vertical Wave Televantage PCPBX VoIP phone systems for call centers, compare to Heat
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Sales: (405) 516-2420
Support: (405) 516-2420 x 2
Fax: (866) 340-5601
Email: sales@usinfotel.com
U.S. Infotel Corporation
5770 N.W. Expressway
Suite 206
Oklahoma City, OK 73132
Serving: OKC, Tulsa, San Antonio, Dallas, Atlanta, Los Angeles, Phoenix, Denver, Chicago, NYC, Miami, Raleigh, Columbus, San Diego, Seattle, Portland and many more.
A Few Clients:
Welcome to U.S. Infotel...
U.S. Infotel and its associates offer some
of the Best Help Desk Software Customer Relationship Management
(CRM) applications in the industry today, including Magic, Footprints,
Track It, Remedy, Cynergy Software and others. Our software
insures that your call center or customer support area is as
efficient and effective as possible. When it comes to Call Center
Telephony applications such as inbound ACD, auto attendant,
IVR, Predictive Dialing, Power Dialing, Autodialing, and screen
pops, there is nothing we can't do.
Call Us: (405) 516-2420
Email Us
Featured CRM Software Solutions:
Easily manage your Customer Service Center
with Cynergy WEB-Based Ticketing System. Customer Relationship Manage-ment is our specialty.
30 Day FREE Trial!
Learn more about Cynergy!Compare to Heat!
CynergyCRM can manage salespeople, marketing, campaigns, telemarketing, inbound customer service agents or outbound...all in one application!
30 Day FREE Trial!
Learn more about Cynergy CRM!
Check it Out!
"New" Vertical WAVE Phone System
Custom Installations
Learn about the Vertical System!
The Vertical WAVE IP 2500 Business System is a new generation of telephony.
TeleVantage Call Center/Office Phone Systems
Custom Installations
Learn about the Vertical System!
TeleVantage combines the power of your PC with the most advanced PBX communications technology available.
The Odyssey Predictive Dialer
Odyssey Online Presentation
Dialer Facts and Features
Learn more about the Odyssey Dialer!
Call Center agents can waste up to 75% of each hour manually dialing phone numbers. Odyssey can boost productivity by 300%
FREE Trial Software :
Free Demos PBX and Help Desk Software
Cynergy Software FREE Demo
TeleVantage FREE Demo
More FREE Demos...
“When selecting the correct help desk software, it was
like magic, having a solution that would allow us to
track it issues that left footprints for the support
staff, as well as offering a remedy for new help desk
situations. U.S. Infotel came through for
us."
Randy Felton, President, Geolite Industries.
Vertical Communications Announces Immediate Availability of Wave
IP 2500™
Integrated Portfolio of Business Communications Applications on Next-Generation
IP PBX Delivers Unprecedented Value, Ease of Management and Lower Total
Cost of Ownership
CAMBRIDGE, Mass. (Oct 22, 2007)
-- Vertical Communications (VRCC.OB) (“Vertical”), a leading provider
of next-generation, IP-based phone systems and applications that help
businesses better serve their customers, today announced general availability
of the Vertical Wave IP 2500™ Business Communications Solution, the
industry’s first comprehensive IP PBX with the unique Applications Inside™
architecture. Cost-sensitive small- to medium-sized businesses and larger
distributed organizations seeking to reduce overhead associated with
managing business communications can easily transform their legacy telephony
infrastructure into an applications-rich, next-generation IP platform
by implementing Wave.
Sunrise Elementary School located in DeSoto, Missouri, selected Wave
IP 2500 because of its highly integrated voice communication, paging
and call accounting capabilities. “Wave has delivered on all the cost-saving
and productivity enhancing advantages that we require,” said Clay Whitener,
superintendent of Sunrise School District. “Wave’s features-to-price
ratio, combined with its ability to address multiple application requirements
on a single, easy-to-manage platform, has reduced the district’s capital
expenditures by eliminating the need to purchase third-party paging,
voicemail, call accounting and call recording systems.”
“High-value business applications are driving the move to voice-over-IP
(“VoIP”) communications, but many organizations are struggling with
the complexity and costs of integrating so many third-party software
and hardware components,” said Bill Tauscher, chief executive officer
of Vertical Communications. “Wave’s unique Applications Inside™ architecture
changes the game by embedding a robust portfolio of the most in-demand
business communications applications – unified communications, call
recording, presence management, visual voicemail and more – within a
powerful next-generation IP PBX. Because Wave offers a consistent user
experience across applications, there’s virtually no learning curve,
and customers gain outstanding return-on-investment and lower total
cost of ownership.”
“As a Wave dealer, it’s great to be able to offer my customers such
an extensive portfolio of value-added applications,” said Keith Petty,
president of Farmington, Missouri-based Midcom Technologies, LLC, a
Certified Wave Business Partner. “The advanced feature set of the core
Wave IP PBX, coupled with so many applications in one system, makes
it a powerful solution for my customers.”
Based on its experience with Wave IP 2500, NextGen Technology Group,
an independent consortium of telecommunications solutions integrators
formed to help businesses make the transition to IP, selected Vertical
Communications as its Preferred Provider of IP Telephony & Applications.
“Our members evaluated many other IP-PBX platforms to lead with, but
no other product comes close to what Wave IP 2500 offers in terms of
its Applications Inside architecture, it’s flexibility, and the investment
protection it provides for a variety of endpoints; analog, digital,
and SIP,” said Clyde Zimmerman, co-founder of NextGen Technology Group.
The Only IP PBX with Applications Inside™
Next-generation ‘Base’ applications available as a part of this initial
release of the Wave system provide immediate productivity benefits to
customers. Base applications include the award-winning ViewPoint™ desktop
call management tool, which also offers unified communications, presence
management, visual voicemail and call recording capabilities. Features
include:
Desktop Call Management: Users can manage calls through an intuitive
point-and-click interface, making it easy to place calls, transfer
calls, connect several people in a conference, and more.
Unified Messaging: Users can manage voicemail messages at the desktop,
so messages can be saved and forwarded as needed.
Presence Management: Users can easily see which of their colleagues
are available, on the phone, or away before calling or transferring
calls.
Visual Voicemail: Users can listen to messages in any order, add
text notes to a message, bookmark an important section of a message,
and forward that message, along with notes and bookmarks, to other
Wave users.
Call Recording: Normally an expensive third-party option, Call Recording
lets users record calls for compliance, customer service and training
purposes.
Beginning later this quarter, Vertical will release a number of optional
‘Add-on’ applications for the Wave system. Eliminating the need for
costly forklift upgrades with additional servers and greatly simplifying
administration, these ‘on demand’ applications help businesses improve
customer service and streamline operations by adding conferencing, contact
center, integrated faxing, and self-service interactive voice response
(“IVR”) applications. ‘Add-on’ applications will include a free 30-day
trial license so organizations can try each application prior to purchasing.
Robust Remote Management Tools
Another Base application available now with Wave IP 2500, Wave Global
Administrator is a powerful Web-based management tool that makes it
easy to manage moves, adds and changes (“MAC’s”) while providing extensive
proactive diagnostic capabilities. Optional Add-on Wave management tools
also available now include Wave Global Manager, an advanced multi-site
management tool that facilitates automation of system administration
tasks, and Wave Global Reporter, which offers an array of detailed call
activity reporting and business intelligence capabilities.
Modular Design Eliminates Costly Future Upgrades
Wave IP 2500 incorporates advanced dual-processor architecture for support
of embedded session initiation protocol (“SIP”)-based call control as
well as application services. Wave offers support for both SIP and legacy
endpoints and trunking. An embedded voice gateway supports a mixed environment,
thereby allowing customers to migrate from TDM to all-IP environments
at their own pace. Wave IP 2500 facilitates cost-effective business
growth by eliminating both forklift upgrades and the need for additional
servers when adding users and applications. Scalable from 10 to 500
users on one system and with the ability to support thousands of users
by networking locations, Wave provides customers with the flexibility
to support users regardless of where they're working - at headquarters,
in a branch office, at home or on the road.
Cost Savings and Enhanced Functionality through SIP Communications
In addition to the cost-savings offered by Wave IP 2500's modular design,
Applications Inside™ architecture and feature set, customers can further
reduce communications costs and enhance business communications through
SIP communications. Offered through a number of Wave-certified SIP carriers,
including BandTel, SimpleSignal, Quantum Voice, and CBeyond, SIP connectivity
offers significant reduction in calling costs, whether long distance,
site-to-site calling, DIDs or other enhanced services. In addition,
SIP services can be provisioned quickly and in smaller increments than
services traditionally offered from analog and digital providers. Consolidated
billing services further simplify communications management for customers.
A list of Wave-certified SIP carriers can be found at http://www.vertical.com/partners-itsp.html.
Extensive Endpoint Support
To provide optimal business flexibility, Wave IP 2500 is designed to
support a broad array of Vertical-branded SIP and digital phones, as
well as many third-party IP, analog, wireless and soft phones. Importantly,
a large percentage of Vertical's large installed base of an estimated
200,000 customers will be provided significant investment protection
through a low-cost migration path to Wave by virtue of the fact that
many Vertical Comdial® digital endpoints are supported on Wave IP 2500
today, with support for many Vertical Vodavi® digital endpoints planned
for the first quarter of 2008. Wave enables customers to leverage existing
legacy handsets and migrate to IP over time as they are ready, all the
while leveraging Wave's portfolio of communications applications.
Availability
Wave IP 2500 is available for purchase in North America through Vertical’s
network of Certified Wave Business Partners. Wave customers may elect
to receive automatic upgrades to new software features and enhancements
through the Vertical Wave Subscription Program. Wave is expected to
be available through Certified Wave Business Partners in Central and
South America, Europe, Middle East and Africa in the first half of 2008.
To find a Certified Wave Business Partner near you, please call 1-877-VERTICAL
or 1-941-554-5000.
About Vertical Communications, Inc.
Vertical Communications is one of the largest telephony vendors in North
America and a global leader in next-generation IP-based business communications
systems and applications, with a current installed base of over 200,000
customers. Vertical combines voice and data technologies with business
process understanding to deliver integrated IP-PBX and application solutions
that enhance customer service and business productivity. Vertical’s
customers are leading companies of all sizes, from small to large and
distributed, and include CVS/pharmacy®, Staples and Apria Healthcare.
Vertical delivers its solutions through a worldwide network of over
1800 business partners. With headquarters in Cambridge MA, Vertical
has facilities in Charlottesville VA, Phoenix AZ, Santa Clara CA, Sarasota
FL, Munich Germany and Hyderabad India. For more information about Vertical,
please call 877-VERTICAL or visit our Website at www.vertical.com.
About MidCom Technologies
Midcom Technologies LLC has been serving businesses, government and
education markets throughout Southeast Missouri since 1998. Technicians
on staff have more than 109 years of combined experience with companies
such as Vertical, HP, Microsoft, Dell and many more. For more information
on MidCom Technologies, visit www.midcomtechnologies.com.
About NextGen Technology Group
Established by a core group of six leading telecommunications Interconnects
who were among the early IP telephony pioneers, NextGen Technology Group
provides members with a forum to share best practices of other ‘Best
in Class’ dealer members and support one another’s success. The six
founding members have a combined 117 years experience in the telecommunication
industry and a combined purchasing power of over $32M in communications
solutions. For more information on NextGen, visit www.nextgengroup.net.
"Safe Harbor" Statement under the Private Securities Litigation
Reform Act of 1995.
This document contains forward-looking statements based on current expectations
or beliefs, as well as a number of assumptions about future events,
and these statements are subject to important facts and uncertainties
that could cause actual results to differ materially from those described
in the forward-looking statements. The forward-looking statements in
this document address a variety of subjects, including, without limitation,
statements about the benefits of certain of the Company’s products,
including, without limitation, the improved cost and customer service
benefits for the Company’s business partners and customers provided
by Wave IP 2500; the Company’s assumptions about the costs saving opportunity
from SIP trunk connectivity, the Company’s assumptions about the future
performance of Vertical Wave IP 2500; the Company’s ability to enhance
its revenue opportunities in the IP-PBX marketplace; the Company’s ability
to continue providing products to the IP-PBX marketplace, the Company’s
ability to eliminate forklift upgrades through Wave, the Company’s ability
to deliver Wave-branded communications solutions in the future, the
Company’s ability to deliver support for Vodavi®-branded digital phones,
the Company’s ability to deliver Wave systems in Central and South America,
Europe, the Middle East, and Africa. The following factors, among others,
could cause actual results to differ materially from those described
in these forward-looking statements: the risk that the Company may fail
to achieve the anticipated benefits from Wave IP 2500, including, without
limitation, failing to obtain the desired benefits for the Company’s
dealers and customers; the risk that the Company’s assumptions about
the future performance of Wave IP 2500 may prove to be incorrect; the
risk that the Company may be unable to become a significant player within
the IP-PBX telephony market; the risk that the Company’s dealers and
customers may be unable to attain the cost savings from SIP trunk connectivity,
the risk that the Company may not be able to eliminate forklift upgrades
through Wave, the risk that the Company may not be able to deliver Wave-branded
communications solutions in the future, the risk that the Company may
not be able to deliver support for Vodavi®-branded phones, the risk
that the Company may not be able to deliver Wave systems in Central
and South America, Europe, the Middle East, and Africa and other risks
and assumptions detailed in the Company's filings with the Securities
and Exchange Commission, including the most recent filing of the Company’s
Form 10Q.
Trademark Information
Vertical Communications and the Vertical Communications logo and
combinations thereof, Applications Inside and Wave IP 2500 are trademarks
and Vertical Networks, Comdial, and Vodavi are registered trademarks
of Vertical Communications, Inc. All other brand and product names are
used for identification only and are the property of their respective
holders. Press Contact:
Ruth Seigel
Vertical Communications, Inc.
 US Infotel Corp, Oklahoma City, OKrecordView(846,13);
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