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| About site: Management/Management Science/Personal Pages - Mattila, Anna |
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| About site: http://www.personal.psu.edu/faculty/a/s/asm6/ |
Title: Management/Management Science/Personal Pages - Mattila, Anna Penn State University, School of Hotel, Restaurant and Recreation Management. Her research topics focus on cross-cultural issues in services marketing, and particularly on the study of emotional loyal
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Anna Mattila Ph.D.- Professor SHM Penn State University
     
Anna S.
Mattila Ph.D.
Professor
Professor-In-Charge
of Graduate Programs
School
of Hospitality Management
Pennsylvania State University.
Editor-In-Chief of the Journal of
Hospitality & Tourism Research
Education
Ph.D. Cornell University
M.B.A University of Hartford
B.S. Cornell University
Research
Interest
Her
research topics focus on consumers emotional responses to service
encounters
and cross-cultural issues in services marketing.
She
is particularly interested in the study of emotional loyalty and the
impact of
culture on service recovery.
Her work has appeared in:
Journal of Academy of Marketing Science
Journal
of Consumer Psychology
Journal of Retailing
Journal of Service Research
Psychology & Marketing
Case Research Journal
Journal of Services Marketing
Journal of Strategic Marketing
International Journal of Service Industry Management
Cornell Hotel & Restaurant Quarterly
Journal of Hospitality & Tourism Research
Journal of Hospitality & Leisure Marketing
International Journal of Hospitality Management
Journal of Travel Research
Contacts
PSU-related
issues
JHTR-related issues224 Mateer Building
University Park, PA 16802-1307
Tel: (814) 863-5757Fax: (814) 863-4257
asm6@psu.edu jhtr@psu.edu
Bio
Publications
Research
Conferences
Experience
Associations
SHM Faculty
PSU
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Penn | State | University, | School | of | Hotel, | Restaurant | and | Recreation | Management. | Her | research | topics | focus | on | cross-cultural | issues | in | services | marketing, | and | particularly | on | the | study | of | emotional | loyal |
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http://www.personal.psu.edu/faculty/a/s/asm6/
Mattila, Anna 2008 September
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Penn State University, School of Hotel, Restaurant and Recreation Management. Her research topics focus on cross-cultural issues in services marketing, and particularly on the study of emotional loyal
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