Technical Writer Resume John H. Hook Technical-Writer-Resume  Technical-Writer-Resume - This is John Hook's technical writer resume.
Pleasesee my new website at http://www.technical-writer-resume.com/  Click here for a Microsoft Word version of my technical writer resume. RESUME: JOHN HOOK Address: 4345 Gunn Highway, Suite 120, Tampa, FL 33618 - Phone: (813) 928-7416 Email: johnhook@yahoo.com - Primary Online Resume: http://www.technical-writer-resume.com OBJECTIVE Assist organizations with technical writing, web development, ISO 9000 and engineering challenges. PERSONAL INFORMATION · Technical Writer/Editor - Website Developer - ISO 9000 Consultant - Engineer - Trainer - Author · HTML Writers Guild - Macintosh and Windows DeskTop Publishing (DTP), Systems Owner · Senior Member: Instrument Society of America (ISA), ISA General Board of Review · ISA Scientific Instrumentation & Research Division, ISA Aerospace Industries Division · Member: American Institute of Aeronautics and Astronautics (AIAA) · Author of: Conversion Factors for Scientists, Engineers and Students (Prentice-Hall) SUMMARY Experience includes over twenty-five years as a technical writer in operations, maintenance, engineering and R&D environments. Work experience includes; statistical methodology, trend analysis, computer hardware, software, integrated circuit, internet, electric, electronic and mechanical components, standards and systems. Knowledge of 21 CFR Part 11, ANS, ANSI, ASME, CAPA, CFR, cGMP, CMM, DOD, DOE, FDA, GLP, HTML, IEEE, INPO, ISA, ISO, MIL, NQA-1, NRC, QSR, SDLC and SEI requirements, etc. Experienced technical writer/editor, website developer, ISO 9000 specialist, engineer, trainer and author. Aerospace, manufacturing, government, nuclear, pharmaceutical, refinery, utility, educational institution, commercial and industrial positions worked on both a contract and direct basis. Specialized in short to medium-term projects. COMPUTER SKILLS DOS, Mac OS, Microsoft Windows 3.1, Windows 95, Windows 98, Windows 2000, Windows NT, UNIX, Microsoft FrontPage, HotDog Pro, HotMetal Pro, HTML, WebTools Deluxe, Active Server Pages (ASP), CGI, JavaDoc, JavaScript, Documentum, PVCS, SourceSafe, Visual SourceSafe, Microsoft Office Suite (Word, Access, Excel, Outlook, PhotoDraw, PowerPoint and Publisher), Microsoft Project, WordPerfect Office Suite (WordPerfect, Quattro Pro, Corel Presentations, Corel Print Office, Paradox 9 and NetPerfect), Lotus Notes, FreeHand, Illustrator, PaintShop Pro, Adobe Acrobat, Exchange, FrameMaker, PhotoShop and PhotoDeluxe, Microsoft Internet Explorer and NetMeeting, CU-SeeMe, Netscape Communicator and Navigator, ClipMate, HiJack, Thumbs Plus, Norton SystemWorks and Utilities, Rational Rose, Crystal Reports, StarFish Utilities, Copernic, DataGrabber, Inforarian Quest, Mata Hari, SpySuite, Research Pro and WebFerret Suite, etc. ABILITIES · Ability to supervise personnel and get along very well with others, even in difficult situations · Ability to operate a wide variety of computer platforms using a broad spectrum of software · Ability to successfully design and implement various types of documentation and systems · Ability to draw on vast experiences to produce cost-effective, quality solutions to client needs ACHIEVEMENTS · Worked various positions with some of the most prestigious organizations in the country · DOE Conduct of Operations (CONOPS), Outstanding National Achievement Award · DOE Significant Achievement Award for work on Annunciator Response Procedures (ARPs) · Author of Conversion Factors for Scientists, Engineers and Students (Prentice-Hall) HISTORY PROJECT TITLE TASK Wyeth (Pharmaceuticals), Worldwide Headquarters, Collegeville , PA (02/05 - Present - Telecommute) SENIOR TECHNICAL WRITING AND BUSINESS PROCESS CONSULTANT Developed the Wyeth Worldwide Environmental Health and Safety (EHS) Policies Manual, including; Wyeth Corporate EHS Policy, for Robert Essner, President and Chief Executive Officer (CEO), Management Systems, Accident Investigation and Reporting, Regulatory Inspections, Safe Work Practices, Capital Projects, Operational Readiness Reviews (ORRs), Personnel Protective Equipment (PPE), Ergonomics, Process Safety Management (PSM), Contractor Management, Lab Safety, Change Management, Machine Guarding, Hazard Communication, Respiratory Protection Program (RPP), Hazardous Substances, Confined Space Entry and Lockout/Tagout, etc. PROJECT TITLE TASK Boston Scientific Electrophysiology (Medical Devices), San Jose , CA (03/05 - 07/05) SENIOR TECHNICAL WRITING CONSULTANT Assisted production supervisors, engineers and managers with the preparation of Master Validation Plans (MVPs), Manufacturing Process Instructions (MPIs), Work Instructions (WIs), Validation Protocols, databases and spreadsheets for various product lines including; Blazer II Cardiac Ablation Catheters, Chilli Cooled Ablation Catheters, Explorer Fixed Curve and Rotational Diagnostic Catheters, Polaris Steerable Diagnostic Catheters and RPM Realtime Position Management Catheters, to comply with the appropriate FDA requirements including 21 CFR Part 11, etc. PROJECT TITLE TASK Bristol-Myers Squibb (Pharmaceuticals), Global Shared Services, Information Security and Service Assurance - Quality Assurance, Princeton , NJ (09/04 - 01/05) SENIOR TECHNICAL EDITOR, INFORMATION SECURITY QUALITY ASSURANCE Assisted analysts, architects, developers, engineers and managers with 21 CFR Part 11 and Sarbanes-Oxley Act (SOX) requirements compliance for validated computer systems, and validated manufacturing systems, etc. Developed and used templates, procedures and SDLC documents including Basis of Estimates, Scopes of Work, Project Plans, Design Documents, Software and Hardware Specifications, Test Scripts, Project Summary Reports and Records Retention Requirements, etc. PROJECT TITLE TASK Pfizer Global Research and Development (PGRD) (Pharmaceuticals), FDA Validated Computer System Migrations, Groton , CT (01/04 - 06/04) SENIOR TECHNICAL WRITER Assisted management, architects and developers in the migration of FDA validated computer systems. Developed and used templates, procedures and SDLC documents including Basis of Estimates, Scopes of Work, Project Plans, Design Documents, Software and Hardware Specifications, Test Scripts and Project Summary Reports etc., to comply with SAIC, PGRD and 21 CFR Part 11 requirements, etc. PROJECT TITLE TASK Roche Diagnostics Corporation (Medical Devices and Pharmaceuticals), Single Strip System Glucose Meter, Huntsville , AL and Indianapolis , IN (06/03 - 01/04) SENIOR TECHNICAL WRITER Assisted in the development of the rack and test-fixture Automated Test Equipment (ATE) calibration system for the Roche Single Strip System Glucose Meter. Developed all system and component-level project specifications. Developed templates, procedures and design documents including Database Structure, Hardware and Software Requirements Specifications, Mechanical and Electrical, and Unit and Integration Tests, etc., to comply with 21 CFR Part 11 requirements, etc. PROJECT TITLE TASK Eli Lilly and Company (Pharmaceuticals), K103 Parenteral Manufacturing Facility Startup and Parenteral Health and Safety Programs, Indianapolis , IN (09/01 - 03/03) SENIOR TECHNICAL WRITER Designed and developed operations and maintenance procedure templates and procedures, such as; CIP, SIP, Data Historian, Equipment Systems and Utilities Validation, Formulation, Filling, Freeze Drying, Parts Washer, PUAF Unit and SCADA Operations etc., to support the startup of the K103 Parenteral Manufacturing Facility and comply with 21 CFR Part 11 and cGMP requirements. Designed and developed the Parenteral Health and Safety Program Plan Template and Programs, such as; Contractor Safety, Hazards Communication, Lockout Tagout and Lone Operator, etc. PROJECT TITLE TASK Spartan Electronics, (Contract Electronics Manufacturer (CEM)) Equipment and Facilities Operations Project, Brooksville , FL (05/01 - 09/01) SENIOR TECHNICAL WRITER Performed interviews and research, and subsequently developed procedures to implement Just In Time (JIT), Kanban and Lean Manufacturing practices. Met with and interviewed management, engineering, operations and maintenance personnel. Determined the appropriate basis standards and wrote and/or edited standards and procedures to implement the program plan. PROJECT TITLE TASK Meister Electronics (CEM), Mass Transit Systems Division, Bombardier, Hiawatha Project, Tampa , FL (03/01 - 05/01) COMPLIANCE ENGINEER Determined analyzed and ensured compliance of components, equipment, materials and products with contract requirements. Made Failure Modes and Effects Analysis (FMEA) and Mean Time Between Failure (MTBF) calculations and provided documentation to support compliance with contract requirements. Met with Meister Electronics management and engineering personnel and conferenced with Bombardier management and engineering personnel. Wrote the Reliability Availability Maintainability and Safety (RAMS) Program Plan and other supporting documents. PROJECT TITLE TASK Bayer Pharmaceuticals Plasma Fractionation Products Facility, Facility Engineering Standards Policy and Program Plan, Clayton , NC (09/00 - 12/00) SENIOR TECHNICAL WRITING CONSULTANT Determined the requirements for, then designed, tested and implemented, the Facility Engineering Standards Policy and Program Plan. Determined the appropriate basis standards and wrote and/or edited standards and procedures to implement the program plan. Consulted with executive and senior management as needed to develop and implement the program plan, including the logistic and operational infrastructure. PROJECT TITLE TASK City, County and State Department of Public Safety, Combined Emergency Operations Center , Austin , TX (05/00 - 8/00) SYSTEMS INTEGRATION ENGINEER Developed and maintained the program level master plan and schedule. Developed and implemented the program level document management plan, including the support infrastructure. Developed and implemented the program level risk management plan, including the support infrastructure. Assisted in the development of the emergency operations center layout with city, county and state management personnel and the architect. Advised client on infrastructure design, network architecture and planning. PROJECT TITLE TASK Customer Service Website - United States Automobile Association (USAA), (Insurance Company), San Antonio , TX (06/99 - 10/99) SENIOR TECHNICAL WRITER AND WEB DEVELOPER Developed customer service internet website e-commerce materials and templates. Produced materials for software coding standards and wrote said standards to meet the homogenized client, American National Standards Institute (ANSI), Institute of Electrical and Electronics Engineers (IEEE), International Standards Organization (ISO) and Software Engineering Institute (SEI), Capability Maturity Model (CMM), Level II software requirements. Developed customer service, release two user guides, etc., for use by 40 infrastructure and software developers and software test personnel on the website. PROJECT TITLE TASK Baxter Healthcare Renal Products (Medical Devices), Division, Meridian Project, Largo , FL (11/97 - 09/98) SENIOR ENGINEER AND TECHNICAL WRITER Engineered the Research and Development (R&D), department documentation system to support and minimize audit findings in the Design History File (DHF), in preparation for the 510(k) Submission to the Food and Drug Administration (FDA). Participated in the R&D of medical devices from the perspective of FDA compliance requirements. Advised client management on a daily basis. Developed various systems and support documentation including the Project Plan (PP), Product Launch Plan (PLP), Product Requirements Document (PRD) and Software Requirements Specification (SRS), etc. PROJECT TITLE TASK Semitool Corporation (Semiconductor Production Equipment), Corporate Maintenance and Training Program, Kalispell , MT (04/97 - 08/97) SENIOR TECHNICAL WRITER AND TRAINING MATERIALS DEVELOPER Developed task and job skill requirements for the installation, removal, repair, replacement and testing of components in integrated circuit (IC), manufacturing equipment. Developed the methods and procedures for the installation, removal, repair, replacement and testing of components. Field-validated all instructions and procedures. PROJECT TITLE TASK Department of Energy (DOE), Fluor-Daniel Corporation, Tank Farm Operations, Hanford Nuclear Energy Reservation, Hanford, WA (11/96 - 02/97) SENIOR TECHNICAL WRITER Reviewed Tank Farm operating procedures for accuracy, usability and compliance with Basis for Interim Operation (BIO), requirements and incorporated appropriate design, policy and procedural changes, etc. Developed the procedures for the testing, repair and replacement of components, loops and systems. Field validated procedures. PROJECT TITLE TASK UnoVen Refinery, Babcock and Wilcox, Lamont , IL (09/96 - 11/96) TRAINING MATERIALS DEVELOPER Researched task and job skill requirements for unionized refinery workers. Developed lesson plans and various other training materials for worker qualification. Developed and implemented the use of Task Qualification Cards (TQCs). Wrote various TQCs. PROJECT TITLE TASK Entergy Integrated Solutions Inc., Memphis , TN (01/96 - 07/96) BUSINESS CONSULTANT AND SENIOR TECHNICAL WRITER Wrote business improvement process policies and procedures. Produced management presentation materials for deregulated business activities. Advised client on and initiated the ISO 9000 certification process and acquired appropriate software. PROJECT TITLE TASK DOE, Kaiser/Westinghouse, Hanford Nuclear Reservation, Hanford , WA (03/94 - 05/95) SENIOR TECHNICAL WRITER (Conduct of Operations (CONOPS), Consultant) Wrote Annunciator Response, Emergency Operating, Environmental Monitoring and Normal Operating Procedures (ARPs, EOPs, EMPs and NOPs), for steam, water and wastewater plants per DOE Order 5480.19, "CONOPS Req’ts for DOE Facilities". PROJECT TITLE TASK Bussman ISO 9000 Certification Project, Ballwin , MO (10/93 - 12/93) ISO 9000 PROCEDURE WRITER Reviewed ISO 9000 certification plans, policies and procedures. Wrote instructions and procedures per ISO 9000 certification requirements for management, Quality Assurance (QA), manufacturing, customer service, pick and pack, and shipping personnel. PROJECT TITLE TASK DOE, (MK-Ferguson), Weldon Spring EPA Superfund, St. Charles , MO (01/93 - 08/93) SENIOR TECHNICAL WRITER Wrote plant procedures per DOE Order 5480.19, "CONOPS Requirements for DOE Facilities", for the removal of wastes. Produced lockout/tagout lesson plans and tests. PROJECT TITLE TASK DOE, Pinellas Plant (General Electric/Martin-Marietta), Largo , FL (07/90 - 01/93) SENIOR TECHNICAL WRITER (CONOPS Consultant) Developed documentation templates. Wrote operations and maintenance documents per DOE Order 5480.19, "CONOPS Requirements for DOE Facilities". Received "DOE CONOPS Outstanding National Achievement Award". Developed the Preventative Maintenance Instructions (PMIs), per DOE Order 4330.4A, "Conduct of Maintenance". PROJECT TITLE TASK DOE, Westinghouse Savannah River Plant (SRP), Aiken , SC (03/90 - 07/90) SENIOR TECHNICAL WRITER Wrote instrumentation and controls (I&C), preventative maintenance (PM), calibration and functional testing procedures for components, loops and systems to satisfy safety-related program requirements. Produced various loop diagrams and drawings. PROJECT TITLE TASK Comanche Peak Nuclear Power Station, Glenrose , TX (10/89 - 12/89) INSTRUMENTATION AND CONTROLS SYSTEM ENGINEER Performed I&C system scaling calculations including, process variables, process control signals, instrument data, head/tail corrections and error value methodologies, etc. PROJECT TITLE TASK TITLE TASK Nine Mile Point Nuclear Station, Lycoming , NY (03/89 - 10/89) BALANCE OF PLANT (BOP), I&C COORDINATOR Scheduled and tracked calibrations, etc. Calculated and assigned setpoints, etc. IN-SERVICE INSPECTION (ISI), ENGINEER (Document Review) Reviewed ISI data for final acceptance and return-to-service. Validated ISI results, etc. PROJECT TITLE TASK DOE, SRP, "K" Reactor Restart, Aiken , SC (11/88 - 12/88) RESTART ENGINEER Wrote procedures to support DOE requirements for the inception of a new position: Area Representative (AR). The AR had overall responsibility for reactor area activities. PROJECT TITLE TASK DOE, E.I. duPont, SRP, Aiken , SC (06/88 - 11/88) TECHNICAL WRITER Wrote administrative, calibration and maintenance procedures for Measurement and Test Equipment (M&TE) and process instruments. Made walkdowns with procedures. PROJECT TITLE TASK Baxter Healthcare Products (Pharmaceuticals), Marion , NC (02/88 - 05/88) TECHNICAL WRITER Wrote sequence and theory of operation manuals for various equipment and processes. Developed a Total Productive Maintenance (TPM), program. Made presentations. PROJECT TITLE TASK RJR Mechanical Inc., Spartanburg , SC (11/87 - 2/88) CONTROL SYSTEM ENGINEER Specified, designed and started-up industrial processes I&C systems. Specified, purchased and started-up CAD system. Negotiated with clients and contractors. PROJECT TITLE TASK Strandberg Engineering Laboratories, Taylors , SC (8/87 - 11/87) FIELD SERVICE ENGINEER Installed, calibrated and maintained textile industry equipment, at all client facilities. PROJECT TITLE TASK Fluor-Daniel International, Greenville , SC (05/87 - 08/87) SENIOR TECHNICAL WRITER Developed "Training The Instructor" materials. Developed various system manuals. PROJECT TITLE TASK Mallinckrodt Diagnostics Division (Pharmaceuticals), Raleigh , NC (01/87 - 04/87) TECHNOLOGIST Developed Computerized Instrument Maintenance System (CIMS), (FDA validation). PROJECT TITLE TASK Pigeon Point Refuse Derived Fuel Station, New Castle , DE (08/86 - 11/86) I&C STARTUP ENGINEER Responsible for I&C systems startup including the Distributive Control System (DCS). PROJECT TITLE TASK Comanche Peak Nuclear Power Station, Glenrose , TX (06/86 - 08/86) DESIGN VERIFICATION ENGINEER Checked drawings against actual "As-Built" configurations to verify design compliance. PROJECT TITLE TASK Instrument Society of America (ISA), Training Center , Raleigh , NC (03/86 - 04/86) LABORATORY ASSISTANT/INSTRUCTOR Helped present "Process Instrumentation Theory, Operation and Maintenance" course. PROJECT TITLE TASK United States Steel Corporation, Gary , IN (12/85 - 02/86) PROJECT ENGINEER Implemented Computerized Instrument Maintenance System (CIMS), processes. PROJECT TITLE TASK Arnold Air Force Station, Missile & Rocket Test Facility, Tullahoma , TN (03/85 - 09/85) TECHNICAL WRITER/EDITOR (PROCEDURE REVIEW) Developed I&C procedures for the missile, rocket and jet engine testing facilities. PROJECT TITLE TASK D.C. Cook Nuclear Power Station, Bridgeman , MI (12/84 - 02/85) LEAD I&C ENGINEER Directed contractors. Performed a ten-year review and update of I&C procedures. PROJECT TITLE TASK Shearon Harris Nuclear Power Station, New Hill, NC (08/84 - 11/84) TECHNICAL WRITER Wrote I&C procedures for Safety Related and other systems in support of plant startup. PROJECT TITLE TASK Shearon Harris Nuclear Power Station, New Hill, NC (08/84 - 11/84) TECHNICAL WRITER Wrote I&C procedures for Safety Related and other systems in support of plant startup. PROJECT TITLE TASK Clinton Nuclear Power Station, Clinton , IL (06/84 - 08/84) ASSOCIATE I&C ENGINEER AND STARTUP TEST ENGINEER Wrote I&C procedures for FSAR, Tech Spec and Setpoint Document requirements. PROJECT TITLE TASK Waterford III Nuclear Power Station, Taft , LA (07/83 - 03/84) TECHNICAL WRITER Wrote I&C procedures for components, loops and systems. Performed walkdowns. PROJECT TITLE TASK Diablo Canyon Nuclear Station, Avila Beach , CA (03/83 - 05/83) TRAINING COORDINATOR Implemented training of I&C technicians and engineers. Assigned ANSI certifications. PROJECT TITLE TASK Palo Verde Nuclear Power Station, Wintersburg , AZ (04/82 - 03/83) TECHNICAL WRITER Wrote I&C procedures for components, loops and systems. Performed walkdowns. PROJECT TITLE TASK Allegheny Power Station, Kittaning , PA (07/81 - 11/81) QUALITY ASSURANCE SUPERVISOR Ensured materials met design criteria. Signed verifications. Trained some personnel. PROJECT TITLE TASK TITLE TASK San Onofre Nuclear Power Station, San Onofre , CA (08/80 - 04/81) TRAINING AND MAINTENANCE ENGINEER Trained over 500 technicians in steam generator repairs. Directed various repair efforts. TECHNICAL WRITER Wrote procedures at the Westinghouse Nuclear Services R&D Center , Churchill , PA. PROJECT TITLE TASK Babcock and Wilcox, Beaver Falls , PA (05/74 - 08/80) VARIOUS Various projects involving process controls and precision measurement sciences. SECURITY Clearances Held: Confidential, Secret, Top Secret and Cryptography Note: You may have to download andinstallthe Microsoft PowerPoint Animation Player for ActiveXto see my interactive resume. If you click the next button, a link, located on the right side of the page, is providedif you need it.Thanks, have a great day and please contact me soon, John Hook If you do not see a blue Java hover button (above) click hereto see my interactive resume.(You do not have the JavaVM installed or it is corrupt.) If you do not see a blue Java hover button (above) click hereto get my Microsoft Word resume.(You do not have the JavaVM installed or it is corrupt.) If you do not see a blue Java hover button (above) click hereto have some fun!(You do not have the JavaVM installed or it is corrupt.)Pleasesee my new website at http://www.technical-writer-resume.com/  |
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