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| About site: Marketing and Advertising/Market Research - Mathews & Company |
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| About site: http://www.how-rewedoing.com |
Title: Marketing and Advertising/Market Research - Mathews & Company Customer satisfaction surveys, employee surveys, benchmarking and improvement.
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Mathews & Company: IT Customer Satisfaction Surveys, Benchmarking and Improvement Specialists Since 1975.
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Mathews & Company has specialized in
information technology customer satisfaction surveys, benchmarking
and improvement since 1975. We
are flexible, easy to work with and committed to helping you
achieve your satisfaction survey objectives. Both IT and non-IT
clients can benefit from our services. You can improve customer
satisfaction, customer retention and your competitiveness
by using our "How're
We Doing?"™
customer satisfaction surveys, benchmarking and improvement
services.
Satisfaction Surveys
Our "How're
We Doing?"™
customer satisfaction surveys, employee surveys, helpdesk
and project surveys are tailored to your needs and budgetary
requirements. We provide a variety of satisfaction surveys
that are conducted on varying reporting frequencies and utilize
the most appropriate means of data collection, such as, the
Internet, telephone and personal interviews.
Benchmarking
Our benchmark database of over 500
different IT customer satisfaction survey questions and more
than 100 customer satisfaction surveys is the largest in the
industry and it answers the question that you need to know
and that you can't answer on your own, that is, "How satisfied
are our customers compared against our peers?”
Improvement
Improvement planning is a vital, but
often missing, part of customer satisfaction survey, benchmarking
and improvement programs. Through use of our improvement process,
over 70% of our clients show improvement between their first
and second survey.
Use of Specialists
An extra benefit to you is our utilization
of customer satisfaction survey subject matter specialists.
For example, one of our associates is Raymond Kordupleski,
President of Customer Value Management, Inc. and author of
the book entitled Mastering Customer Value Management.
To learn "What Readers Are Saying" about Ray's book, go to
www.cvmbooks.com.
Ray works closely with us in implementing
best practices through synthesizing our respective customer
satisfaction survey and improvement processes to meet the
needs of both our domestic and international IT and non-IT
clients.
Please Contact
Us if you would like to discuss how our "How're
We Doing?"™
customer satisfaction surveys, benchmarking and improvement
services can benefit your organization.
"MCO is worth
the money! We've enjoyed working with you and feel that we
came a long way last year with our survey process. We look
forward to continuing to enhance this survey approach with
your help and guidance in 2003. Continue to push on us!"
25+ Years Experience in Customer
Satisfaction Surveys
Clients Ranging From Fortune 100
to Small Business to Government
Clients are IT and non-IT organizations
CLICK
HERE TO
CONTACT US
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http://www.how-rewedoing.com
Mathews & Company 2008 October
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Customer satisfaction surveys, employee surveys, benchmarking and improvement.
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