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| About site: Business Services/Communications/Education and Training - Phone Pro |
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| About site: http://www.phonepro.com/ |
Title: Business Services/Communications/Education and Training - Phone Pro Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.
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Phone Skill Training Customer Service Call Center Telephone Etiquette
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Home
showMenu(current_page);
Quick Links for
Customer Service Training
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ASTD:
Association of workplace learning and performance professionals
Benchmark standards for performance
Call Center Magazine
News in our industry
March 2006 Call Center Times
Newsletter
Communication Skills, Customer Service and Phone Etiquette Training via Customized Onsite or Convenient Online
Customer service and sales interactions have increased and today's technology allows your business to handle more than ever before. But when your staff lacks communication management skills, the only thing you get from all that technology is the ability to serve more people poorly. That means losing customers - and profits.
Common Problems:
High Employee Turnover Due To Job Stress
Lack Of Consistency Between Reps
Loss Of Revenue Due To Customer Dissatisfaction
Excessive Call Times
Wasted Money On Inadequate, Irrelevant Or Uninspiring Training
The Phone Pro Solution:
Proven Techniques That Will Help Your Employees Enjoy Their Jobs
Consistency In Customer Service And Sales Techniques
Building Relationships And Customer Loyalty With Every Interaction
Efficient Yet Personal Customer Service And Sales Skills
Fun, Customized And Targeted Training By Our Knowledgeable, Energetic And Inspiring Trainers
Phone Pro has been helping call centers and companies achieve their goals with onsite, customized and convenient online training programs since 1985. Our fun and effective programs will put your customer service or sales on the right track.
The End Result: No more wasting time and money on training programs that are irrelevant and don’t ‘stick’. Welcome to Phone Pro - It's the end of the boring training program!
Phone Pro provides telephone etiquette, communication skills and customer service training services that improve how organizations communicate with customers or clients. The articles listed on PhonePro.org are a public service and of primary interest to call centers, contact centers and other companies.
Featured Clients
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testimonial[0] = "The training was outstanding! It far exceeded my expectations and was readily embraced by the staff. I've received so many compliments about you and the training...I would highly recommend Phone Pro training to any group interested in improving their effectiveness with customer calls.";
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testimonial[1] = "Well, where do I begin .... $$$$$ .... we saw a 21% INCREASE IN SALES during the three weeks immediately following your training. Our revenue increased .20 cents per call.... yes every call...... now that is progress!!"
logo[1] = "philips.jpg";
testimonial[2] = "Outstanding training session!...now I know firsthand why Phone Pro and your staff is so highly regarded."
logo[2] = "mcdonalds.jpg";
testimonial[3] = "I can already see and hear a real improvement in our call handling skills at the BAC. There is a new feeling of enthusiasm in the air, and the CSRs are more confident and enthusiastic on the job. Furthermore, the CSRs are more courteous and professional to our customers, which is a win-win outcome."
logo[3] = "ford.jpg";
testimonial[4] = "You are wonderful! The reps are truly excited and using many of the techniques presented. Thanks again for your assistance and support in 'Phone Pro-izing' our staff."
logo[4] = "kaiser.gif";
testimonial[5] = "Just wanted to say THANK YOU! For another outstanding training session! Phone Pro's approach to presenting telephone skills training is very unique and exceptionally effective. The improvement in the CSA's performance this year has been great and I anticipate even more improvement next year."
logo[5] = "mci.gif";
testimonial[6] = "'Wonderful fun' says one employee. 'Educational and entertaining' says another. 'I thought I'd be bored, but the day flew by.' ...New skills and ideas were introduced that could be put into immediate practice."
logo[6] = "rubbermaid.gif";
testimonial[7] = "Thank you for an excellent set of training seminars! The course content has been very helpful. The comment has been made more than once, 'Hey this stuff really works!'"
logo[7] = "oceanspray.gif";
testimonial[8] = "Thank you for such a marvelous program! .grasping our unique telephone situations in such a short period of time really impressed everyone."
logo[8] = "roche.gif";
testimonial[9] = "I wanted to thank you for introducing our call center to Phone Pro. Your professionalism, enthusiasm, and direction are already having a significant impact on how we provide customer service. I was impressed by the way in which the Phone Pro approach managed to refresh the skills of more experienced CSR's while introducing new skills to junior ones."
logo[9] = "wyeth.gif";
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Telephone | skills | training. | | Testimonials, | course | descriptions, | client | list, | staff | biographies, | and | contact | information. |
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http://www.phonepro.com/
Phone Pro 2008 October
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Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.
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