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| About site: Customer Service/Education and Training - Communication Strategy Consultants |
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| About site: http://www.communicationstrat.com/ |
Title: Customer Service/Education and Training - Communication Strategy Consultants Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.
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Watkins,_Robert Project manager, MCSE, CCNA and certified clinical hypnotherapist. Based in Cumberland, Maryland.
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Communications Strategy Consultants - management (MAP), customer service
(EXCEL), video (Service First) and on-site training
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us program
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us
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and customer service news
eTraining
Distance
Learning
Blended
Training
(MAP) Managerial
Assessment
of Proficiency
Managing to Excel:
competency-based
management training
Customer Service (CSR):
service excellence development and training for managers
and staff
Service First Video Library
Healthcare
Edition
Productivity Improvement
and Cost Reduction
Leadership
Development
Sales
and Sales
Management Training
Consulting
Services
Welcome to Communication Strategy Consultants
Based in New York City, Communication Strategy Consultants has over twenty-five years of experience in Employee Engagement, Leadership Training, Organizational Development and Customer Service Strategy Development focused on Management Training, Supervisory Training and Blended Leadership Development, assessment and training.
We provide the Employee Engagement process and program " Leading 2 Engage " using the state of the art ee9 survey as well as training for Customer Service, Management , Leadership and Supervisors complete with computer scored video-based pre and post assessment providing motivational feedback along with 360 degree feedback and Individual Development Plan ( IDP ) creation in classroom format, video, online and electronic delivery; and "blended learning" formats that combine instructor lead courses, include video, and multi-media presentations and materials.
We provide several forms of our Customer Service training programs focusing on "Dealing With Difficult Customer Situations" , " Delivering Customer Focused Service " Call Center Analysis and Service Recovery that will keep customers " Loyal for Life " designed specifically for different aspects of the Healthcare industry including strategies for optimizing HCAHPS scores. If you have a training and/or organizational development need the likelihood is high that we have an answer for you l.We also provide, and guarantee , the cost saving " Buck A Day " employee idea campaign. You may want to experience a free sample program by participating in a free on-line training course as a free demonstration of what is available in our e training leadership curriculum or blended learning format. Simply go to http://www.vital-online.com/cscdemo.html.
MAP - Managerial Assessment of Proficiency (click here)
At a time when change is accelerating at unprecedented speed, many of the factors that lead to accomplishment for managers and supervisors remain unchanged. MAP remains the leading objective, video-based, assessment of managerial competence in the world. MAP holds this position of leadership for good reason because it causes people to take active ownership of their development, gets them motivated to participate in learning, and for the first time, provides hard evidence of the results of learning what has been called soft skills in the past.People who have been assessed via MAP and are following their Individual Development Plan ( IDP ) attend training sessions as "developers", eager to learn , grow and positively change their behavior. MAP graduates do not show up for training as " vacationers" simply passing the time or worse as "prisoners" who admit that you may have their body but not their mind.
Managing to Excel (click here)
Half-day Excel Workshops are complete hands-on experiential training modules, ready to be delivered by your training staff, or better yet, other managers who will be around to make sure that the lessons learned will be transfered from the workshop to the workplace where the real results are created. Each competency is isolated for training in its own workshop.
The Leader's Guide provides the facilitator with lesson plans, a PowerPoint presentation, handouts, and guidance on leading experiential exercises. Everything the facilitator of the session needs is included. We can run this program for you or provide everything that your people will need to run it in-house on their own, let us know if you want to take a closer look at MAP and Excel today via our on-site contact form
360 Degree Feedback - Perspectives
Perspectives is the ideal 360-Feedback rating assessment for providing information on how a manager utilizes the 12 fundamental managerial competencies. It also includes ratings for 5 leadership competencies. The Perspectives competency model aligns perfectly with the MAP/Excel Development System.
MAP measures what a manager knows, while Perspectives measures how a manager deploys that knowledge in the real world. A detailed report provides an easy to understand graphical rating of both the required proficiency and rated proficiency for all competencies, and comes complete with Development Suggestions.
(click to open PDF)
(click to visit news release)
communications strategy
news and updates
Self Worth and Customer ServiceRelease Date: 8/12/2008Service Recovery A Winner!Release Date: 7/10/2008Collaborative Decision MakingRelease Date: 6/27/2008Rehire Ex EmployeesRelease Date: 6/24/2008Are you on the cutting edge of creating culture asRelease Date: 6/14/2008Guardian of The Gate -Your TelephoneRelease Date: 6/7/2008The Cost Of Losing Focus On Customer ServiceRelease Date: 5/24/2008STARTING CUSTOMER SERVICE OFF RIGHT!Release Date: 5/5/2008CUSTOMER SERVICE: EMPLOYEE EMPOWERMENT-DOES IT EXRelease Date: 4/22/2008Customer and Employee EngagementRelease Date: 4/10/2008Encouraging Employee EngagementRelease Date: 3/27/2008No One Washes a Rental CarRelease Date: 3/22/2008Customer Service Strategic PlanRelease Date: 1/7/2008Engaged Employees Create Engaged CustomersRelease Date: 12/16/20073 Ways To Build a Dynamic EnvironmentRelease Date: 12/13/2007Customer Service & Employee EngagementRelease Date: 12/5/2007Customer Service & Employee EngagementcoveryRelease Date: 12/4/2007Bridge the Gap from Strategy - Results W/ EE 2.0Release Date: 12/4/2007Low HCAHPS Scores-The Problems Come From Poor SystRelease Date: 11/18/2007Employee Engagement 2.0™Release Date: 11/11/2007Do Organizations Really Value Employees?Release Date: 10/29/2007Employee and Customer EngagementRelease Date: 10/21/2007Retaining Winning TalentRelease Date: 10/14/2007Word of Mouth & Customer ServiceRelease Date: 10/12/2007Corporate Communication ServicesRelease Date: 10/5/2007
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Provides | tailored | and | off-the-shelf | customer | service | training | services, | videos, | and | consulting. | Based | in | Greater | New | York | Metro | area. |
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http://www.communicationstrat.com/
Communication Strategy Consultants 2008 September
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Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.
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